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Privacy Policy

Last Updated July 16, 2025

Thank you for being part of the Karl Wilder London community (“Company”, “we”, “us”, or “our”). We are committed to safeguarding your personal information and your right to privacy. If you have questions or concerns about this policy or our practices regarding your data, please contact us at getintouch@karlwilder.london.

When you visit our website (www.karlwilder.london) or use our services, you entrust us with your personal information. We take this responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and your rights concerning it. Please read it carefully. If you disagree with any terms, kindly discontinue use of our Site and services.

This policy applies to all data collected through our website (www.karlwilder.london) and related services, sales, or marketing activities (collectively, the “Site”).

 

Table of Contents

  1. What Information Do We Collect?

  2. How Do We Use Your Information?

  3. Will Your Information Be Shared With Anyone?

  4. Do We Use Cookies and Other Tracking Technologies?

  5. How Long Do We Keep Your Information?

  6. How Do We Keep Your Information Safe?

  7. Do We Collect Information From Minors?

  8. What Are Your Privacy Rights?

  9. Controls for Do-Not-Track Features

  10. Do California Residents Have Specific Privacy Rights?

  11. Do We Update This Policy?

  12. How Can You Contact Us?

 

1. What Information Do We Collect?

Personal Information You Provide

We collect information you voluntarily provide when:

  • Registering on our Site;

  • Expressing interest in our products/services;

  • Participating in Site activities; or

  • Contacting us.

This may include:

  • Name and Contact Data (e.g., first/last name, email, postal address, phone number).

  • Credentials (e.g., passwords, security hints for account access).

  • Payment Data (processed securely via third-party providers; we do not store full payment details).

You must ensure all provided information is accurate, complete, and up to date.

Information Collected Automatically

We may collect limited data from:

  • Public databases;

  • Marketing partners; or

  • Third parties (e.g., social media profiles, marketing leads).

 

2. How Do We Use Your Information?

We process your data based on:

  • Legitimate business interests (“Business Purposes”);

  • Contractual obligations (“Contractual”);

  • Your consent (“Consent”); or

  • Legal compliance (“Legal Reasons”).

Purposes include:

  • Fulfilling orders, payments, returns, or exchanges;

  • Protecting our Site (e.g., fraud prevention);

  • Enforcing terms and policies; or

  • Responding to legal requests (e.g., subpoenas).

 

3. Will Your Information Be Shared?

We only share data:

  • With your consent;

  • To comply with laws (e.g., court orders);

  • To protect rights or safety (e.g., fraud investigations); or

  • During business transfers (e.g., mergers).

Third-party advertisers may use cookies for targeted ads (see Section 4).

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels) to enhance your experience. For details, see our Cookie Policy.

 

5. Data Retention

We retain personal data only as long as necessary (e.g., 90 days post-account termination) unless legally required otherwise.

 

6. Data Security

We implement technical and organisational measures to protect your data. However, no internet transmission is 100% secure—use our Site in a secure environment.

 

7. Minors’ Data

We do not knowingly collect data from children under 18. Users under 18 must have parental consent. Contact us to report unintended data collection.

 

8. Your Privacy Rights

Depending on your location (e.g., European Economic Area), you may:

  • Request access, correction, or deletion of your data;

  • Withdraw consent; or

  • Lodge complaints with a data protection authority.

To manage your account:

  • Contact us to review, update, or deactivate your account.

  • Adjust cookie preferences via browser settings.

  • Unsubscribe from marketing emails (service emails will continue).

 

9. Do-Not-Track Signals

We do not currently respond to DNT signals due to lack of industry standards.

 

10. Do Hong Kong Citizens Have Specific Privacy Rights?

In Short: Yes, under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have rights to access, correct, and protect your personal data.

As a resident of Hong Kong, you may:

  • Request access to the personal data we hold about you;

  • Correct inaccurate or incomplete data;

  • Withdraw consent for processing (where applicable); and

  • Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe your rights have been violated.

To exercise these rights, contact us at getintouch@karlwilder.london. We will respond within 30 days and may request verification of your identity for security purposes.

 

 

11. Policy Updates

We may update this policy to comply with laws. Changes will be marked with a revised date. Material changes may be notified via email or Site notices.

 

12. Contact Us

For questions, requests, or complaints, email:
getintouch@karlwilder.london

To review, update, or delete your data, contact us. We respond within 30 days.

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